Internal Grievance Procedure

Consumers and/or their conservator or identified representative will contact the supervisor for their household either face-to-face, by telephone, email, or postal mail. Upon sharing their grievance/concern, that coordinator will attempt to remedy any grievance.

Should a resolution not be found, the supervisor will ask the Vendor to become involved in the resolution process and within 3 days of the request a meeting will be held.

Journey of Choice, Inc. will respond within 5 working days of the meeting with a final decision. A written report will then be completed and actions to resolve this issue will be taken. Should there be no resolution to satisfy the consumer or their representatives, this agency will offer to assist them in seeking services outside of the agency and/or the change to another supported living agency. Supported living staff will abide by these same steps to resolving grievances.